This facility has been created so that if someone has placed an order and for some reason they are unable to complete their order by using the PayPal interface; they can be sent a reminder that they can still pay for the order, perhaps in a different way.
 
If you are using PayPal as a merchant service to process your customers payment details an option is now available which lets you send a Note to customers on unpaid orders. An option to 'Edit Note' appears if you have PayPal processing switched in your spreadsheet.
 
In here you should put some general text informing your customers of other ways to pay (cheque, bank transfer, etc.) and at the very bottom of the text, a summary of the order will automatically be included within the e-mail.
 
All e-mails will be sent out 5 days after the initial order was made.

[ Back to new features ]